And it will be mandatory after October 28
By David Enna, Tipswatch.com
Over the weekend, TreasuryDirect began sending out emails alerting investors it is changing its login system to ID.me, a government-verified but somewhat controversial identity provider.
The new system will go live September 13 and will become mandatory October 28. This gives users 2 1/2 months to get set up on ID.me, a process that can be tedious, difficult and honestly, a little scary.
- Here is the news release that includes the TreasuryDirect email.
- Here is TreasuryDirect FAQ on this change.
Some Tipswatch readers and Boglehead forum users are incensed by this change and some are threatening to withdraw all investments from TreasuryDirect, a process that would launch a time-consuming process for traditional Treasury investments and a nasty potential tax hit for redeemed savings bonds. Here are some of the comments, for and against:
Biometric data/facial recognition/fingerprint ID, whatever, stored in corporate or government computers, gives me the creeps. An invasion of privacy, and my wife and I have studiously avoided it. … If this is the going to be the only way to do online business with TreasuryDirect, we’re going to have to reconsider whether to remain I Bond customers.
I think this mandate may cause many savings bond holders to exit savings bonds. It could be TD’s intent to get rid of savings bonds.
To me, this will be a simpler login process that is more consistent with other Agencies. Most Agencies are moving to this.
I use login.gov for Social Security. I started setting up an ID.me for the IRS but I stopped when I realized what the process involved.
I’ve had it. I will be cashing out my I bonds.
I’m actually looking forward to the change because, currently, TD (Treasury Direct) has a less convenient login system than virtually every other website I use. TD forces you to check your email for a one-time code that needs to be copy-pasted every time you want to log in, which no other website does.
If you ever logged into the Social Security web site, IRS.GOV, or EFTPS then you would likely already have an ID.ME account. It’s not a big deal.
I too am livid about this. Neither my spouse nor I were ever able to get ID.me to work.
Why the controversy?
ID.me is a private corporation focusing on identify verification but has a sideline in offering shopping deals. The company was founded in 2010 as TroopSwap, a daily deal website with a focus on the American military. In 2013, the company rebranded as ID.me with the goal of providing a secure identity verification network.
The U.S. government also uses its own system, login.gov, for verification. But it has been expanding use of ID.me for sites like the Social Security Administration, Veterans Administration and the IRS. From the ID.me Wikipedia page:
As part of its identification system, the company collects a wide range of personal information, including photographs and identification documents. The company verifies information by sending it to a number of “government agencies, telecommunications networks, financial institutions” and other companies which the company trusts and considers reliable.
The Wiki reference to “companies which the company trusts and considers reliable,” could be outdated. I could not find further information.
The IRS converted to ID.me for logins in 2022. This is from the ID.me help page:
Taxpayers and tax professionals will be able to prove their identity with ID.me by uploading government documents, taking a video selfie, and filling out personal information. Once complete, taxpayers can access the IRS application for which they verified.
Uploading government documents? Photos of your passport or driver’s license? Video selfie? Personal information? All going to a private company that possibly shares information with companies “which the company trusts and considers reliable”?
That’s the core point of the criticism: ID.me is a private company collecting your personal data, including your image. And it has a shopping service on the side?
The ACLU has been campaigning against use of ID.me on essential government sites, saying, “Forcing people to use private ID-verification to access tax accounts or other government services raises serious privacy and equity issues.”
The ACLU in 2022 published “Three Key Problems with the Government’s Use of a Flawed Facial Recognition Service.” It includes:
Even if you do have reliable internet access, that’s no guarantee that the ID.me system will work. ID.me appears to be nearly universally reviled by users for its poor service and difficult verification process. …
ID.me collects a rich stew of highly sensitive personal information about millions of Americans, including biometric data (face and voice prints), government documents, and things like your social security number, military service record, and data from “telecommunications networks, credit card bureaus, [and] financial institutions.”
Overreaction?
TreasuryDirect gives us the positive spin:
The new login process, ID.me, is a more standardized, secure way of logging in. It uses a government-verified method to verify your identity, which protects your sensitive personal and financial information from identity theft and unauthorized access. By using ID.me, you gain a trusted, convenient, and highly secure digital credential that allows you to safely access multiple government services without needing separate accounts.
I have accounts with login.gov, which can be used on the Medicare site, and ID.me, which is needed to make and track estimated tax payments to the IRS. As I recall, I spent weeks fussing over creation of the ID.me account, uploading personal information and having the process fail. The “video selfie” seemed to be a particular problem. My wife had similar problems.
At the time, I wasn’t paying much attention to the fact that ID.me is a private company with military connections and expanding government contracts.
I will warn everyone: If you want to continue to use TreasuryDirect and don’t have an ID.me account, begin setting that up quickly. It might work easily for you; it might not. October 28 is 2 1/2 months away.
Am I thinking of withdrawing all my money from TreasuryDirect because of this changeover? No. At this point, I can use ID.me successfully to log into the IRS site, so I will probably be fine — with the process. Not so fine with a private contractor having access to all this information, including my TreasuryDirect login.
Unless you are prepared for a withering tax hit, don’t suddenly redeem all your I Bonds from TreasuryDirect. All interest will be taxable in 2026. And if you are holding other longer-term Treasurys there, moving those investments is going to take months.
Plus: If you redeem I Bonds, you will need to log into TreasuryDirect in late January to retrieve your 1099s. You will need an ID.me account to get those 1099s, because TreasuryDirect will not be mailing them to you.
What comes next?
TreasuryDirect says this:
- Ensure that you have two government-issued forms of identity ready when signing up for ID.me. This can be your SSN and a valid government-issued photo ID, such as driver’s license, state ID, passport or passport card. You may also be asked for photo verification using your cell phone’s camera. Note that if you already have an ID.me account, you may be asked to complete additional identity verification to meet security requirements before you can use it to access TreasuryDirect.
- Set up your ID.me digital “Wallet” once you have an ID.me account. Your wallet securely stores your verified identity information and will make logging in quicker going forward.
Additional information, including required actions and key dates, will be provided before the transition begins.
I am a troubled by this statement: “Note that if you already have an ID.me account, you may be asked to complete additional identity verification to meet security requirements before you can use it to access TreasuryDirect.”
Really? Additional identity verification?
Also, I wonder what will happen at households with two accounts (husband/wife, for example) and potentially additional trust accounts. Will all these have to be verified separately?
Under TreasuryDirect’s current system, I can log into both of our accounts since the verification code is sent to my email address. That might not be possible with ID.me stepping into the middle of the login process. And it also means your partner may need to set up an ID.me account in the next two months.
I see many, many problems coming for TreasuryDirect users. Let’s face it: Tipswatch readers and Bogleheads are very tuned-in investors. A huge number of TreasuryDirect users are likely to go the site on or after October 28 to find they are locked out until they get ID.me set up.
The ID.me change could be the first of a series of long-rumored “upgrades” to TreasuryDirect. Get ready for a rough ride.
What do you think? Will you truly close out your account at TreasuryDirect? Have you successfully created an ID.me account? Or have you failed? Tell us in the comments section below.
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